TERMS OF PURCHASE

TERMS OF PURCHASE

The agreement

Read through our purchase conditions for online shopping at letsip.net, letsip.no and letsip-facefitness.no

When you complete a purchase, you accept our purchase conditions and a binding agreement is entered into between Letsip Norway AS and you as a customer. Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at Letsip.

The parties

Company information
Company name: Letsip Norway AS (brand Letsip)
Organization number: 925609951 VAT
Postal address: Langelandsvegen 51, 6010 Ålesund
Telephone: 480 09 500
Email: post@letsip.no

 

Registration

To shop at Letsip Norway AS's online store, you can choose to register as a customer and save all information about purchases for later, or choose to buy as a guest without registering. This can be done under "My page" or during your first purchase. Registration requires a valid e-mail address. We deliver to Norway. For card and credit purchases, according to the law, the person concerned must be 18 years of age.

Change of address

The customer himself is responsible for the correct address, telephone number and postcode being given in the profile. Change of address is done on "My page." The registered address will be the delivery address, but it is possible to enter an alternative delivery address if desired. Collection notices for parcels come via SMS, so you yourself are responsible for the correct telephone number on your order. If the phone number is not correct, the package will be returned to us and you will be charged additional shipping costs. The sum here is NOK 200, which will be invoiced for unclaimed/returned packages.

Prices

All prices include VAT. All costs related to the purchase, goods and shipping, will appear in the purchase process before the actual payment is made.  We reserve the right to make errors in prices and stock. You will then be contacted by phone or email.

Payment

Credit card/Purchase: in Letsip's online shops, payment is made by credit card (Visa or Mastercard), Vipps or Paypal. In the case of a purchase in the Letsip online store, the purchase price will be reserved on the account until the goods have been picked. Only when the goods have been picked and sent will the account be debited.

Vipps: when paying with Vipps, this takes place automatically via the app after ordering. Our floating account is #623824 Letsip Norway AS. The order is packed and sent the following day the amount is registered with us.

Discount codes / Sale

Discount codes cannot be combined with other offers. You can only use one discount code per transaction. The discount code must be entered in the shopping basket, and cannot be added afterwards.
We do not grant a discount if the campaign has ended and no purchases have been made during the campaign period.

Shipping/delivery

We will send your package on the same working day, possibly the next day it is ordered, unless otherwise stated. We use Posten Norge / Bring / and primarily Pakke i postkassen. The package will then primarily be delivered to your mailbox with GPS tracking from Posten. We regard this as a delivered and received package. You may be responsible for having a lock or something else on your mailbox. On delivery, you will receive a pick-up code via SMS when the item has arrived in your mailbox or your delivery location. Tracking appears automatically in Posten's app or digipost if it has been downloaded - or you can find it in My page if this was created when purchased. Normally, the order will be picked within 24 hours after the order has been registered with us.
Our online shop will be closed for dispatch during holidays and other public holidays where the charterer does not pick up parcels. 

Terms of delivery

All orders from Letsip are sent with Posten Norge. Normal delivery time will be between 1 and 4 working days, depending on where in the country you live. On delivery, you will receive a collection code via SMS when the item is in your mailbox or has arrived at your delivery location. You can also find the tracking of the package in Posten's app if you have downloaded it. Normally, the order will be picked within 24 hours of the order being registered with us, and it will only take a few days before you have the goods. In particularly busy periods, public holidays or holidays, it may take longer for the goods to be picked. It is your local post office that is responsible for sending out collection messages/SMS. Goods ordered online that are not picked up, or refused to be received, will be returned to us at the customer's expense (see more info below in a separate section below). Letsip Norway AS reserves the right to cancel your order or part of it, if the product is sold out. In the event of sold-out situations, you will be notified of this, possibly together with information about what we can possibly do. offer instead. You will have the opportunity to accept our new offer with the changes we specify in relation to your order.

Right of withdrawal

The Right of Cancellation Act applies to all purchases made by consumers in Letsip's online stores. A copy of the right of withdrawal form can be found on Letsip's front page at the very bottom. The right of withdrawal is 14 days. During the 14-day period, you can send back the goods you have received without obligation, you as the customer must cover the return shipping costs. However, note the following excerpt from the Right of Cancellation Act: The Right of Cancellation Act only applies to consumer purchases.

The right of withdrawal cannot therefore be used by companies or others who have acted as part of commercial activities (cf. Right of Cancellation Act § 6, point e). The right of withdrawal does not apply if the goods cannot be returned in approximately the same condition and quantity, and damage or deterioration is due to negligence or a lack of care on the part of the consumer (cf. Right of Withdrawal Act § 12, point a). The return costs are borne by the consumer (cf. Section 15 of the Right of Cancellation Act, first paragraph). When using the right of withdrawal, the goods cannot be used, and the original packaging and labels such as hang-tags cannot be removed from the product.

Unclaimed packages

Posten sends out a reminder if you forget to pick up an ordered parcel, or this is shown in the post office's app or Digipost if it has been downloaded. If you still do not collect the package by the stated date, it will be sent back to us. For unclaimed and unpaid parcels, you will be charged a fee of NOK 200 to cover the costs we have had in connection with the unclaimed parcel. Unclaimed goods are not normally covered by the right of cancellation. You yourself are responsible for calling for your item if you have not received your item after 7 days, then you most likely did not write the correct telephone number or address in your order and the collection note and text message do not reach the correct recipient. We ship goods within 24 hours from us.

Exchange of products

If you wish to exchange the item received, contact us via post@letsip.no. Write clearly what you want to exchange for, so that we can send you the correct item back. Following the exchange, you will receive an invoice from us for the nominal amount. If you request a receipt from Posten when you send it, you can follow the package through the tracking number. If you want to return an item to Letsip and exchange it for a more expensive item, you will receive an invoice on the intermediate note, and you will be invoiced NOK. 189

It is important that the exchange is clarified with us by email, so that we can confirm that the desired product. When exchanging, the goods cannot be used and the original packaging cannot be removed from the product.

Cancellation of purchase

If you choose to cancel the purchase in its entirety, the entire amount excl. shipping/fee refunded. This assumes that the goods have been returned to us with an attached right of withdrawal form.

Unclaimed parcels are not considered cancellation of purchase, they will be covered by the clause on unclaimed parcels

Complaint

If a product is found to be faulty or missing, the product can be sent free of charge to Letsip Norway AS after this has been clarified via email to post@letsip.no or telephone (tel. 480 09 500). Postage will not be refunded if it is sent in at your own expense without an agreement. Remember to mark the shipment clearly with who it is from and which order number it applies to. A new or equivalent product will be sent as soon as we have received the defective product. You will find a right of withdrawal form that you can use on our page at the bottom left.

Return address:

Letsip Norway AS
Langelandsvegen 51
6010 Ålesund
Norway

Remember to label the shipment with your name and order number, or attach a right of withdrawal form.

Use of our products

Letsip products are not toys - the products should only be used under the supervision of adults. All Letsip products can be used in the mouth and on the skin. Caution is recommended when using on mucous membranes in the mouth and on exposed irritated skin. Vibrations on carotid arteries are not recommended. Check the product before each use. At the first sign of damage or weakness, the product must be discarded. Wash thoroughly with soap and warm water before first use

A general warning is that you do not leave your child unattended with the products. Many of our products are very fragile and can be damaged by falling or impact. We are not responsible for the use of our products or if they are not used according to the guidelines given on the product declaration.

Copyright

Content on Letsip's website is the property of Letsip Norway AS. This content is protected by copyright, marketing and trademark laws. This means that trademarks, company names, product names, information about products, including product descriptions, images/graphics, design and layout, and other content on the pages cannot be downloaded, copied or used in any other way without this being permitted by legislation or with consent from Letsip. Letsip Norway AS will invoice in the event of breach, without prior notice, of this point, if texts, images and other things that are protected by copyright are breached.

Force Majeure

Force majeure means extraordinary events that are beyond the parties' control. Examples of this are natural disasters, floods, wars, riots, strikes, etc. This clause releases Letsip Norway AS from responsibility for obligations that Letsip is unable to carry out due to events beyond Letsip's control.

Norwegian law and GDPR

All personal information and payment transactions are secured in accordance with current Norwegian laws.

Of personal information, we only store your data related to the transaction you have carried out, these are stored in our online trading system and in our accounting system.
If you have signed up for the newsletter, we will send you newsletters according to the list we have for everyone. If you wish to unsubscribe from the newsletter list, there is a button at the bottom of the newsletter where you can remove your email from the list yourself.

Conflict resolution:

Privacy:

Privacy statement

This privacy policy describes how and on what basis Letsip Norway AS processes personal data in connection with purchases on our website.

1. Data controller

Letsip Norway AS is responsible for the processing of the personal data we collect in connection with purchases in the online store.

2. Purpose of processing the personal data

The purpose of the processing of personal data in connection with purchases is to carry out your purchase in our online shopping solution and in our invoicing program linked to purchases so that we can send you goods and charge you for your purchase.

3. Basis for processing (including giving consent)

Letsip Norway AS is the owner of the website letsip.no, Letsip.net and Letsip-facefitness.no and processes purchases made by the customer on our website.

By making a purchase via our website, you consent to us processing your personal data as stated in this privacy policy.

4. Overview of which personal data is processed

The following personal data is processed by Letsip Norway AS upon purchase
(information in italics is only if you have signed up for our newsletter at the same time as the purchase has been made):

• Buyer's name
• Buyer's address
• Buyer's address
• Buyer's mobile number for pick-up notification
• Buyer's email address for order confirmation
• What you have bought
• Email and name in our newsletter program.

Letsip Norway AS also processes information relevant for statistics on purchases on the website in Google analytics and SOME, this is anonymised in relation to name.

5. Where is the information obtained from?

Information about purchases is provided by you when you make a purchase on the website. Communication with the buyer that takes place by e-mail will be stored in the individual recipient's e-mail account.

6. Is it voluntary to provide the information?

Purchases on the website are voluntary. Information provided at the time of purchase is mandatory in order for us to send you goods to the correct address and send a collection notice and a copy of your order confirmation

7. Where is your personal data processed?

The personal information will only be shared with subcontractors who carry out tasks related to your purchase. There will be suppliers of computer systems, accounting systems, search services and delivery systems (email and SMS). All subcontractors are subject to the same Norwegian legislation. Letsip Norway AS does not pass on personal data to third parties beyond these cases.

8. Deletion and archiving of the information

If you want your data deleted after the purchase has been received, contact us via email. We are then obliged to delete your data within 30 days. You will not receive a confirmation of this as we delete your data.

Letsip Norway AS is obliged to store personal data for 5 years in accordance with the Accounting Act. Letsip Norway AS deletes personal data about the Buyer when we no longer have grounds for processing.

9. Registered their right to access, correction and deletion

According to the Personal Data Act, all data subjects have the right to:

1. a) insight into what information Letsip Norway AS processes about the individual,
   b) correction of incomplete or incorrect information, and
   c) deletion of the information if the conditions for it have been met.

Anyone who is registered as a Buyer in the registration also has the right to access all information about themselves.

The registered person can gain access by contacting Letsip Norway AS at post@letsip.no

10. Security of the information

All the information is stored on secure servers (and computers that are monitored and upgraded regularly. Only Letsip Norway AS employees and Letsip Norway AS data processors have access to the information. The personal information is processed in accordance with relevant requirements in the Personal Data Act of 2018 art. 32.

Letsip Norway AS must have:

1. a) ability to ensure continued confidentiality, integrity, availability and robustness of the processing systems and services,
2. b) ability to restore availability and access to personal data in a timely manner if a physical or technical incident occurs,
3. c) a process for regular testing, analysis and assessment of how effective the processing's technical and organizational security measures are.
4. Contact information
   If you have questions about our use of your information, you can contact Letsip Norway AS on 480 09 500 or post@letsip.no

Note that the purchase conditions can be changed, and should therefore be read every time you make a purchase at Letsip.

You always make a safe purchase with us.

Welcome as a customer of Letsip Norway AS